But by 2011 the company had been stalled for almost 3 years. The result was we were;
Based on professional advice we sought out John and his team who agreed to review our operation and present a report addressing;
Over the next 12 months they helped us develop our operation systematically, through the setting and monitoring of evolutions & customer care/sales methodologies which transformed MG into a growing business once again, selling more, with an improved customer support infrastructure and portfolio of support solutions.
As an owner however, the key benefits were;
In 2012 we were approached by a competitor and after a thorough due diligence process, in which the more detailed information systems Mr Lees had been so insistent that we develop added value to our business, a sale of MG was agreed representing a much better ROI than we could have expected only three years previously. Mr Lees’ involvement and guidance in the sale process was also vital to the successful outcome.
Our experience is proof that the extensive & varied experience they have at their disposal is a vital asset to those like MG who have invested in and benefitted from their input and I have since referred Global Impact to former customers and trading partners. Where Global Impact are involved I hear similar comments to our own and see profitable outcomes.